Refund & Cancellation Policy

You may cancel your TraceCheck subscription at any time. You can cancel in three ways:

• In your account dashboard, under “Manage billing.” One click.
• By emailing support@tracecheck.co from the address on your account. We confirm within 1 business day.
• Through the billing portal link sent in every charge receipt.

Cancellation takes effect at the end of the billing period you have already paid for. You retain full access until that date.

When you start a trial, you are charged $1.00 today and immediately gain full access to the Service for 5 days.

At the end of the 5-day trial, your subscription automatically converts to a recurring membership at $29.99 every 28 days, charged to the same payment method, until you cancel. If you cancel at any point before the trial ends, you will not be charged the recurring rate.

The $1.00 trial fee is non-refundable except in the circumstances described in Section 4.

After the trial period, you will be charged $29.99 every 28 days. Each renewal charge is non-refundable once the new billing period has begun, except in the circumstances described in Section 4 and except where required by applicable consumer-protection law.

We will send a receipt to the email on your account for every charge. Each receipt includes a one-click link to cancel future charges.

We will issue a prompt refund — in most cases within 1 business day — in each of these situations:

• You cancelled and were charged anyway. If you cancelled before a billing date and we charged you for the next period despite that cancellation, we will refund the charge in full.
• Duplicate charge. If you were charged twice for the same billing period, we will refund the duplicate.
• Unauthorised charge. If someone used your payment method without your permission, email support@tracecheck.co and we will refund and close the account.
• Technical failure. If a technical failure on our side prevented you from using the Service for a sustained period during a paid billing cycle, we will refund that cycle.
• Statutory right. If applicable consumer-protection law in your jurisdiction (for example, cooling-off periods under UK/EU distance-selling regulations) gives you a refund right, we will honour it. These rights are additional to anything in this policy and are never limited by it.

Outside the categories in Section 4, we review individual refund requests case-by-case and often grant them. If the Service didn't meet your expectations and you want your money back, write us at support@tracecheck.co and tell us why. We would rather refund an unhappy customer than keep the charge.

Email support@tracecheck.co from the address on your TraceCheck account. Include:

• The approximate date of the charge.
• The last four digits of the card charged, if you know them.
• A brief note about what you'd like refunded and why.

You do not need to argue your case. We respond quickly and typically refund the same business day. Refunds post to your original payment method and generally appear in 3–10 business days depending on your bank or card issuer.

If you believe a charge is wrong, we strongly prefer that you contact us first. Chargebacks initiated through your bank or card network typically take 30–60 days to resolve and often cost both sides money. We can nearly always resolve the issue the same day by email.

If you have already filed a chargeback, we will cooperate with your bank and will not contest refunds that fall within the categories in Section 4.

We may update this policy from time to time. The current version will always be posted on this page with its effective date. Changes do not affect refund rights for charges made under the previous version.

Billing or refund questions: support@tracecheck.co.