Privacy Policy

This Privacy Policy describes how TraceCheck (“TraceCheck,” “we,” “our,” or “us”) collects, uses, discloses, and otherwise processes personal information when you access or use tracecheck.co, our mobile applications, and related services (collectively, the “Service”). By using the Service you consent to the practices described here. If you do not agree, please do not use the Service.

This Privacy Policy is incorporated into our Terms & Conditions. Terms used but not defined here have the meanings set forth in the Terms.

We collect the following categories of information:

(a) Information you provide to us

• Account details such as your name and email address.
• Billing information such as your payment card details, billing address, and transaction history. Payment card numbers are collected and processed by our payment processors and are not stored on our servers.
• Queries you submit, including phone numbers, email addresses, names, usernames, and any other identifiers you search for.
• Communications you send to us, including support requests and feedback.

(b) Information we collect automatically

• Device information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage information: pages viewed, time spent, actions taken, referring and exit pages, timestamps, approximate geolocation inferred from IP.
• Cookies, pixels, local storage, and similar tracking technologies.

(c) Information from third parties

• Information from our data providers used to populate reports (see Section 3).
• Information from authentication partners if you sign in using a third-party identity provider.
• Information from analytics, advertising, and fraud-prevention partners.

The Service displays information retrieved from publicly-available sources (such as government records, telephone directories, open web pages, and publicly-indexed social media profiles) and from licensed third-party data providers. This information is not personal information we collect from you; it is content retrieved on demand in response to your query. We make no representation that this third-party content is accurate, complete, or current. If you believe information displayed about you is inaccurate, please contact us at support@tracecheck.co.

We use the information we collect to:

• Provide, operate, and maintain the Service, including processing queries and delivering reports;
• Process payments, manage subscriptions, and send billing-related communications;
• Authenticate users and secure accounts;
• Communicate with you, including sending service, transactional, and marketing messages (you may opt out of marketing messages at any time);
• Improve, personalize, and develop new features of the Service;
• Monitor and analyze usage trends and the performance of the Service;
• Detect, investigate, and prevent fraudulent, abusive, or illegal activity;
• Comply with legal obligations and enforce our Terms;
• Protect our rights, property, and the safety of our users and the public.

We may share information in the following circumstances:

• Service providers. With third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, customer support, and fraud prevention. These parties are permitted to use your information only as necessary to perform services for us.
• Data providers. With licensed data providers from whom we obtain information to populate reports, in accordance with our contractual arrangements with those providers.
• Legal and compliance. When we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request, to protect the rights, property, or safety of TraceCheck, our users, or others, or to detect, prevent, or address fraud, security, or technical issues.
• Business transfers. In connection with any merger, sale of company assets, financing, acquisition, or similar transaction.
• With your consent. For any other purpose with your consent.

We do not sell your personal information in exchange for monetary consideration. Some of our use of cookies and advertising tools may be considered a “sale” or “sharing” under certain state privacy laws; see Section 8 for details on your rights.

We and our partners use cookies, pixels, local storage, software development kits, and similar technologies to operate the Service, understand how it is used, and personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

We may use third-party analytics and advertising providers (such as Google Analytics and advertising networks) that use these technologies to collect information about your use of the Service and other websites over time.

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purposes for which it is collected. You may request deletion of your personal information as described in Section 8.

Depending on where you reside, you may have certain rights with respect to your personal information, including:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of your personal information;
• The right to opt out of certain uses of your information, including the “sale” or “sharing” of personal information as those terms are defined by applicable law;
• The right to data portability;
• The right to opt out of marketing communications;
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email support@tracecheck.co. We will respond consistent with applicable law. We may require verification of your identity before processing requests. We will not discriminate against you for exercising any of these rights.

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or any other U.S. state with a comprehensive privacy law, you have specific rights under those laws, including the right to opt out of targeted advertising and the sale or sharing of personal information. Residents of the European Economic Area, the United Kingdom, or Switzerland have additional rights under the GDPR and equivalent laws.

TraceCheck is an early-stage service operated by a small team. We employ administrative, technical, and physical safeguards that we consider reasonable and appropriate given the nature of our Service, including industry-standard transport encryption, access controls on production systems, and standard engineering practices. We work in good faith to maintain and improve these safeguards over time.

However, no method of transmission over the internet or electronic storage is one hundred percent secure, and we cannot and do not guarantee absolute security. You use the Service at your own risk. In the event of a security incident that affects your personal information, we will notify you where required by applicable law and will cooperate with you in good faith to resolve the matter.

TraceCheck is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers maintain facilities. By using the Service, you consent to the transfer of your information to the United States, which may have data protection laws different from those in your country of residence.

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we may have collected information from a child, please contact us at support@tracecheck.co.

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the “Last updated” date above. Your continued use of the Service after the updated policy becomes effective constitutes your acceptance of the updated policy.

Questions, concerns, or requests regarding this Privacy Policy may be sent to support@tracecheck.co.